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What Stores Accept United Healthcare Otc Card?

What Stores Accept United Healthcare Otc Card

  • CVS.
  • Walgreens.
  • Duane Reade.
  • Rite Aid.
  • Dollar General.
  • Family Dollar.
  • Walmart.

What can I buy with my OTC card?

Call to Place an Order: –

Dial a participating retailer’s phone number. Place an order of approved items. Approved items vary whether you have Traditional OTC or the Expanded OTC Benefit. During checkout, use your OTC Card. Approved purchases are automatically paid for up to your approved balance. Any remaining balance will require an additional form of payment.

Can I buy shampoo with my United Healthcare OTC card?

OTC items are not eligible for reimbursement if they are normally used for general health, are not used to treat a medical condition (e.g. toothpaste, mouthwash, lotion, shampoo) or are cosmetic in nature (e.g. teeth whitening products, wrinkle reducers). See additional examples in the OTC Chart.

Can I use my OTC at Walgreens?

Visit one of the OTC Network’s participating retail locations. Your OTC Network® benefit card can be used at CVS, Dollar General, Duane Reade, Family Dollar, Giant Eagle, H.E.B, Rite Aid, Discount Drug Mart, Walgreens, and Walmart.

What is OTC in grocery?

Questions – For benefit questions, call your Care Team toll free: 1-866-783-1444 (TTY: 711 ), 7 days a week, 8 am–8 pm. For questions about an OTC order, call our partner Convey at 1-855-858-5937 (TTY: 711 ), Monday–Friday, 8 am–11 pm. Or go to 24 hours a day.

  1. Here are some common questions members ask about the OTC and Grocery Program benefit.
  2. If you don’t find the answer to your question here, please call us.
  3. In 2023, you get $232 per month for OTC and grocery items.
  4. Be sure to use it because the benefit does not carry over to the next month.
  5. The card is to buy items for your use and health and should not be used for anyone else.

Before you use the card for the first time, you must call the number on your card to activate it. Follow the instructions included on the sticker on the front of your card. Once activated, you can use your OTC and Grocery Card for eligible purchases at participating stores.

  • OTC items can be bought at stores that are part of our network. This network includes but is not limited to CVS, Duane Reade, Walgreens, and Family Dollar stores. For a complete list of participating stores and pharmacies, visit,
  • If you buy items a store outside of our network, you can ask us to reimburse you.

Phone orders:

If you would like to place your order (for OTC items only) over the phone, call our partner Convey at 1-855-858-5937 (TTY: 711), Monday–Friday, 8 am–11 pm EST. You will need to order from the Over-the-Counter (OTC) and Grocery Program Catalog and have your item number(s) ready when you call.

Online orders

Order items online or by phone, and your items will be delivered to your door.

Fresh produce and meal box deliveries:

  • Buy fresh produce or meal boxes to be delivered to your home directly from one of our partners:
    • For home delivery of fresh fruits and vegetables:
      • FarmboxRx — Visit FarmboxRx, or call 1-913-349-5614 (TTY: 711 ), 10 am–5 pm.
    • To order nutritious meal boxes for a specific medical condition (such as diabetes or high blood pressure):
      • Mom’s Meals ® — Visit Mom’s Meals ®, or call 1-866-971-6667 (TTY: 711 ), 9 am–6 pm.
      • SunMeadow ®, GA Foods — Visit, or call 1-866-575-2772 (TTY: 711 ), 8 am–8 pm.

Yes. If you want us to reimburse you, please follow these steps:

  • Submit an original itemized receipt showing the items you bought. The receipt must include the name of the store, the city or town where you bought the item, the date of purchase, the specific name of the product(s) that were bought, and the price paid.
  • Your request must include information about you, so we know where to send your payment. Please be sure to include:
      1. Your name and member ID number
      2. The complete address where your reimbursement should be sent
      3. Your phone number, so we can contact you if we have any questions about the information you submitted

All requests for reimbursement should be sent to the following address: VNS Health Health Plans – OTC Reimbursement 220 East 42nd Street New York, NY 10017 Or fax the information to: 1-646-524-8338. All requests must be submitted within 60 days of when the item was bought.

  • Order by phone – If you would like to place your order over the phone, call our partner Convey at 1-855-858-5937 (TTY: 711), Monday – Friday from 8 am to 11 pm EST. You will need to order from the Over-the-Counter (OTC) and Grocery Program Catalog and have your item number(s) ready when you call.
  • Order Online – Visit, Have your Total member ID card ready and follow the simple instructions provided on the site.

Your items will be delivered at no cost to you and you generally can expect to receive your order in 5 to 7 business days. Please note that phone and online orders may only be placed once a month. You do not need to use your full OTC and Grocery Card balance at one time, but remember that your OTC and Grocery Card balance does not carry over from month to month.

Yes. As long as you are an active member, your OTC and Grocery card will automatically reload on the first day of every month. You have the full month to use your benefit amount. Be aware that any balance remaining at the end of the month does not roll over to the next month. Go to,

Type in your Total member ID number. Your password is your date of birth (XX/XX/19XX). Click “Sign In” to begin placing an OTC order. Yes. You can check your balance online anytime at, Once on the site, you will be asked to enter your 19-digit OTC and Grocery Card Number.

On the next screen, you will be asked to enter your Total member ID number to log in and check your balance. You can also check the balance of your OTC and Grocery Card by calling us. To report a lost or stolen OTC and Grocery Card, call us. We will have a new OTC and Grocery Card mailed to your home within 7–10 business days.

To activate your new card, go to, or call us. The 2023 Over-the-Counter (OTC) and Grocery Program Catalog was last updated: 11/29/2022.

Can I withdraw money from my OTC?

OTC withdrawals are available up to the daily withdrawal authorization limits, provided the Available Balance in your account is greater than or equal to the cash withdrawal amount requested.

How often can I use my OTC card?

Your OTC benefit can be utilized once a month or once a quarter, not to exceed your benefit’s allowance.

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What is OTC health items?

Over-the-counter (OTC) medical devices are those that may be offered for sale directly to the consumer. In other words, these devices do not require a prescription for sale. Some examples of OTC medical devices include bandages, menstrual products, and condoms.

  • Some, but not all, OTC medical devices are Class I (low risk) devices that do not require premarket review.
  • Many are Class II (moderate risk) and some are even Class III (high risk) devices, both of which generally require premarket review.
  • Additionally, not all home use devices are intended for OTC sale; some home use devices require a prescription.

For further information on home use medical devices, see the Frequently Asked Questions About Home Use Devices page, OTC medical devices may be used in any setting where the consumer can properly use the device as directed by the product labeling. For instance, the device may be used outside the home in an office, school, hospital, ambulatory surgical center, nursing home, outpatient treatment facility, or other health care facility.

They can be used outside of healthcare settings. They are adequately labeled such that:

The consumer (lay user) can self-diagnose their condition, self-select that the device is appropriate, self-treat, and self-manage the condition that the device is intended to treat or diagnose. The consumer (lay user) is able to understand how to use the device correctly (based on the labeling, including the instructions) without any help from a healthcare provider.

The device has low potential for reasonably foreseeable misuse. The safety margin is such that the benefits of having an available OTC device outweigh the risks.

Examples include:

Self-Monitoring Blood Glucose Test Systems for Over-the-Counter Use Final Guidance (final guidance) Final Guidance for Over-the-Counter (OTC) Human Chorionic Gonadotropin (hCG) 510(k)s (final guidance) Latex Condoms for Men – Information for 510(k) Premarket Notifications: Use of Consensus Standards for Abbreviated Submissions (final guidance) Menstrual Tampons and Pads: Information for Premarket Notification Submissions (510(k)s) (final guidance)

Q: Does a switch from Rx to OTC for a 510(k)-cleared device require a new premarket submission? A: Changing a 510(k)-cleared device labeled for prescription use only to a device labeled for OTC use would likely require a new premarket submission. Such a change typically could significantly affect the safety or effectiveness of the device because the directions for use necessary for health care professionals to use a device safely and effectively can be significantly different from the directions for use necessary for lay users to use that same device safely and effectively.

Deciding When to Submit a 510(k) for a Change to an Existing Device (final guidance)

Q: Under what circumstances would a switch from Rx to OTC require a De Novo classification request or premarket approval application (PMA), in lieu of a 510(k) submission? A: A switch from prescription to OTC use may be reviewed through the 510(k) process as long as the newly indicated population (lay persons) falls within the intended use of the predicate device.

Data demonstrating that the lay user can use the device safely and effectively might establish that the indication for use for the new device falls within the intended use of the predicate device. However, if the data show that the changes raise a different question of safety or effectiveness, a De Novo or PMA may be required.

For more information, see:

The 510(k) Program: Evaluating Substantial Equivalence in Premarket Notifications (final guidance)

Q: Can real-world evidence (RWE) be used to support a premarket submission for an OTC device, including a switch from Rx to OTC use? A: The FDA considers the use of RWE to support regulatory decision-making for medical devices when the agency finds that the real-world data (RWD) used to generate the RWE are of sufficient quality to inform or support a particular regulatory decision.

Use of Real-World Evidence to Support Regulatory Decision-Making for Medical Devices (final guidance) Real-World Evidence

Q: Are OTC devices searchable in the FDA’s medical device databases? A: In the OTC – Over The Counter database for IVD Home Use Lab Tests (Over The Counter) Tests, the FDA provides a searchable listing of OTC diagnostic tests and collection kits that the FDA has authorized for marketing.

OTC medical devices are included in the FDA’s other Medical Device Databases, but these databases are not searchable by OTC or Rx status. Q: What considerations may be relevant when designing an OTC device? A: Consumers may have different physical, sensory (vision, hearing, tactile), cognitive, and emotional abilities than health care professionals, such as different literacy levels and ability to process information.

These capabilities and others may be relevant considerations in the design of an OTC device. For example, design considerations for an OTC device would ideally consider ease of use and understanding by the end user, to prevent reasonably foreseeable misuse.

Design Considerations for Devices Intended for Home Use (final guidance) Applying Human Factors and Usability Engineering to Medical Devices (final guidance)

Q: What is the role of human factors testing for OTC devices? A: As part of the design control process for devices, manufacturers conduct a risk analysis to assess the risks associated with device use and the measures necessary to reduce those risks.

If the results of the risk analysis indicate that users performing tasks incorrectly or failing to perform tasks (use errors) could cause or result in serious harm to the patient or the device user, the manufacturer should apply appropriate human factors or usability engineering processes and submit the human factors data in the premarket submission.

For details, see Applying Human Factors and Usability Engineering to Medical Devices (final guidance). Human factors testing can play an especially critical role in identifying the hazards associated with the use of a medical device by lay persons, and usability testing is a particularly effective human factors method.

For an OTC usability test, representative lay persons would perform selected tasks under conditions of simulated (not actual) use in an appropriately realistic environment, such as the home setting. Usability testing should occur early in the design process and then periodically as the design evolves to prevent user interaction problems from persisting into the later stages of the design process.

For details, see Design Considerations for Devices Intended for Home Use (final guidance). Human factors testing should include label comprehension and self-selection performance evaluations to demonstrate that the intended lay users can understand the package labeling and correctly choose the device for the indicated use.

ANSI/AAMI HE 75:2009, Human factors engineering—Design of medical devices, ANSI/AAMI/IEC 62366:2007/(R) 2013, Medical devices—Application of usability engineering to medical devices.

Q: What are the labeling considerations for OTC devices? A: The FDA’s regulations in 21 CFR Part 801, subpart C, set forth specific requirements for labeling OTC devices. In general, labeling for OTC medical devices should be simple, visible, concise, and easily understood by the lay person, with narratives or pictures where appropriate.

The labeling should also include contraindications that explain why any individual should not use the device and include clear warnings of all hazards. In addition, the labeling should be accessible to users even when the device may become separated from the labeling; for example, labeling could be accessible on a website or through calling the manufacturer.

For more information, see:

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Design Considerations for Devices Intended for Home Use (final guidance) Guidance on Medical Device Patient Labeling (Final guidance) Labeling Requirements – Over-The-Counter (Non-Prescription) Medical Devices,

Q: What are the cleaning or disinfection considerations for OTC devices? A: Non-professional users do not have easy access to the cleaning or disinfection supplies that are readily available in health care facilities. OTC medical devices that are used by lay persons in the home should be designed to be cleaned or disinfected with readily available supplies and use of simple techniques.

If an OTC device requires cleaning or disinfection prior to use, the labeling for the device should describe the methods for cleaning or disinfecting the device. For more information, see Design Considerations for Devices Intended for Home Use (final guidance). Q: What is the process for bringing a novel OTC device to market? A: For novel devices that cannot be reviewed through the 510(k) pathway due to lack of a predicate device, the De Novo classification process may be an option.

The De Novo process provides a pathway for classifying novel devices for which general controls alone, or general and special controls, provide reasonable assurance of safety and effectiveness, but for which there is no legally marketed predicate device.

De Novo classification is a risk-based classification process. The De Novo request will include a description of the probable benefits of the device when compared to the probable or anticipated risks when the device is used as intended. For OTC devices, risks might include misinterpretation or over-reliance on device output, which might be addressed through human factors and usability engineering testing under simulated conditions of use and risk mitigation measures, including appropriate information within labeling.

For more information, see:

Factors to Consider When Making Benefit-Risk Determinations in Medical Device Premarket Approval and De Novo Classifications (final guidance) De Novo Classification Process (Evaluation of Automatic Class III Designation) (final guidance)

Q: What is the mechanism for obtaining feedback from the FDA on the necessary data to support a premarket submission for an OTC device? A: The Pre-Submission process provides the opportunity for a submitter to obtain the FDA’s feedback prior to an intended premarket submission, such as a premarket notification or De Novo classification request.

In the Pre-Submission, the submitter can pose questions relevant to the planned marketing submission, such as whether a clinical study is recommended, or seeking feedback on clinical study endpoints, inclusion criteria, and follow-up duration where the study is intended to expand the current indications for use from prescription use only to OTC use.

For more information, see

Requests for Feedback and Meetings for Medical Device Submissions: The Q-Submission Program (final guidance)

Q: What are the requirements for clinical trials of OTC devices? A: Clinical studies of devices, including OTC devices, must comply with the FDA’s human subject protection requirements in:

Informed consent and safeguards for children in research in 21 CFR Part 50, Institutional Review Board (IRB) requirements in 21 CFR Part 56, Investigational Device Exemptions (IDE) requirements in 21 CFR Part 812, Financial Disclosure for Clinical Investigators requirements in 21 CFR Part 54 and Any other applicable regulations, including, where applicable, the regulations at 21 CFR Part 809 (In Vitro Diagnostic Devices For Human Use),

Sponsors of investigational studies for significant risk (SR) devices are required to get an approved IDE from the FDA before starting their study. For non-significant risk (NSR) devices, if an IRB finds that an investigational device study is NSR, the sponsor does not need to submit an IDE to the FDA before starting the study.

For example, see Information Sheet Guidance for IRBs, Clinical Investigators, and Sponsors, Frequently Asked Questions about Medical Devices (January 2006) (PDF-266KB). Clinical trial devices are subject to design controls, including design verification and validation. Verification and validation testing prior to initiating clinical trials may include testing to FDA-recognized consensus standards, such as those related to biocompatibility, risk analysis, software, and electrical safety.

For additional resources, you may search for device-specific guidances on the Search for FDA Guidance Documents page. For additional information regarding design control requirements for clinical trial devices, see IDE Related Topics, For information regarding the use of data from clinical investigations conducted outside the United States, see:

Acceptance of Data from Clinical Investigations for Medical Devices Final Rule, Human Subject Protection; Acceptance of Data From Clinical Investigations for Medical Devices, 83 FR 7366 (February 21, 2018) Acceptance of Clinical Data to Support Medical Device Applications and Submissions Frequently Asked Questions (final guidance)

Q: What are the Unique Device Identifier (UDI) requirements for OTC devices? A: The UDI regulations do not include requirements specific to OTC devices; however, the Global Unique Device Identification Database (GUDID) reporting requirements include an optional identification of whether a device is OTC or prescription.

A Class I device that bears a Universal Product Code (UPC) on its label and device package can use the UPC to meet their UDI labeling requirements. While a Class I device with a UPC on the label and package is subject to GUDID reporting, the lowest risk Class I devices available for sale at retail establishments will be GMP exempt and thereby excepted from all UDI requirements.

How do I use my UnitedHealthcare OTC card at Walmart?

For more information, see:

Final Rule, Unique Device Identification System, 78 FR 58786 (Sept.24, 2013) Unique Device Identification System (UDI System)

Q: When are OTC digital health solutions or software regulated as devices? A: Section 520(o) of the FDCA (added in 2016 by section 3060 of the 21st Century Cures Act) excludes five categories of software functions from the definition of “device,” including software functions for maintaining or encouraging a healthy lifestyle that are unrelated to the diagnosis, cure, mitigation, prevention, or treatment of a disease or condition (commonly referred to as general wellness software).

In addition, other software functions intended for use by patients may not meet the definition of a device, such as software intended for general patient education, software that facilitates patient access to commonly used reference information, and software intended to provide patients with simple tools to organize and track their health information that do not otherwise acquire, process, or analyze a medical image or signal from an in vitro diagnostic device or pattern or signal from a signal acquisition system.

The FDA has also announced in guidance documents that it does not intend to enforce applicable requirements for certain software functions, such as software functions that provide or facilitate supplemental clinical care, by coaching or prompting, to help patients manage their health in their daily environment.

The FDA’s guidance documents addressing when a digital health solution, including OTC and patient-facing software, meets the definition of device and is the focus of the FDA’s regulation include Guidances with Digital Health Content, For additional information on impacts of section 520(o) of the FD&C Act on specific device classifications see Final Rule, Medical Device Classification Regulations To Conform to Medical Software Provisions in the 21st Century Cures Act, 86 FR 20278 (April 19, 2021).

Q: What considerations apply to OTC software devices or connected devices? A: Software devices and connected devices, including OTC devices, raise a number of unique considerations, including software validation, cybersecurity, and interoperability. The FDA has issued a number of guidance documents and resources that address these considerations for all devices, including: Software:

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General Principles for Software Validation (final guidance) Software as a Medical Device (SAMD): Clinical Evaluation (final guidance) Guidance for the Content of Premarket Submissions for Software Contained in Medical Devices (final guidance) Deciding When to Submit a 510(k) for a Software Change to an Existing Device (final guidance)

Connected devices:

Wireless Medical Devices Medical Device Interoperability Design Considerations and Pre-market Submission Recommendations for Interoperable Medical Devices (final guidance) Radio Frequency Wireless Technology in Medical Devices (final guidance)


Cybersecurity Guidances

What is OTC in shampoo?

Psoriasis Shampoos Your Scalp Will Love Advance Online What Stores Accept United Healthcare Otc Card Advance Online You deserve a product that keeps the itching and flaking at bay. June 04, 2019 Over-the-counter (OTC) shampoos are good for treating mild scalp psoriasis symptoms or removing scales so prescription scalp topicals can penetrate. With help from Meghan Feely, M.D., a board-certified dermatologist in New Jersey and New York City, who serves as a clinical instructor at Mount Sinai Hospital’s department of dermatology, we compiled the following tips.

MG217 Medicated Conditioning Coal Tar Formula Shampoo Active ingredient: 3% coal tar Neutrogena T/Sal® Therapeutic Shampoo 3% Salicylic Acid Dermarest Psoriasis Medicated Shampoo Plus Conditioner Active ingredient: 3% salicylic acid 3 things to remember

Use all products as directed. Even effective treatments can cause side effects, such as irritation, itching, and redness, that can aggravate, Medicated shampoos are meant to treat the scalp, not the hair. Separate sections of hair and gently apply medicated products only to the roots.

Hydrocortisone is a mild corticosteroid that can decrease itching and inflammation. Coal tar decreases skin cell growth and helps the scalp shed dead skin cells. Salicylic acid is a “keratolytic,” or peeling agent, that helps soften and remove thick scale. (Urea and lactic acid work similarly.) Once scale is removed, other medications will be able to penetrate the skin more easily, potentially increasing effectiveness.

Take this quiz to find out if you know what to look for in an over-the-counter product. : Psoriasis Shampoos Your Scalp Will Love

Does target take OTC?

Participating retailers include: CVS, Discount Drug Mart, Dollar General, Family Dollar, HEB, Rite Aid, Walmart, Walgreens and other independent pharmacy locations. Note: CVS Pharmacies at Target do not accept OTC Network cards.

Can I use my OTC at CVS?

It can be found on the front of your health plan ID card. What is the Over-the-Counter (OTC) benefit? The OTC benefit offers you an easy way to get generic over-the-counter health and wellness products by going to any OTC Health Solutions-enabled CVS Pharmacy®, CVS Pharmacy y mas®, or Navarro® store.

Does OTC mean I need a prescription?

Refers to a medicine that can be bought without a prescription (doctor’s order). Examples include analgesics (pain relievers), such as aspirin and acetaminophen.

What are 5 examples of OTC?

Examples of over-the-counter medicines are acetaminophen, aspirin, antacids, decongestants, antihistamines, and laxatives.

How do I buy through OTC?

How do I buy OTC stocks? – The most common way for retail customers to buy an over-the-counter (OTC) stock is to create an account with a broker. Many, but not all, brokerage firms that allow you to trade on the stock market also let you trade OTCs. OTCs cannot be purchased directly from the Over-the-Counter Bulletin Board (OTCBB) or the OTC Markets Group.

Can I use my OTC card at ATM?

OTC withdrawals are available up to the daily withdrawal authorization limits, provided the Available Balance in your account is greater than or equal to the cash withdrawal amount requested.

What is OTC allowance?

An OTC allowance benefit for the things you need The OTC allowance benefit can be used to buy eligible non-prescription items, plus health and wellness items.

What is OTC in ATM?

OTC Payments – Micro ATM is a mobile application that allows its user to withdraw cash from their bank or wallet account without visiting to a bank or atm.

How much is OTC withdrawal fee?

This is often referred to as an ‘over-the-counter withdrawal’. Any over-the-counter transactions at a bank or credit union will be charged a $3 Over the Counter (OTC) Withdrawal Fee from ONE in addition to any fees charged by the bank or credit union.

What is the advantage of OTC transactions?

Key Takeaways –

Over-the-counter (OTC) securities are traded without being listed on an exchange.Securities that are traded over-the-counter may be facilitated by a dealer or broker specializing in OTC markets.OTC trading helps promote equity and financial instruments that would otherwise be unavailable to investors.Companies with OTC shares may raise capital through the sale of stock.

How do I use my OTC card at CVS?

Inform the cashier that you have the OTCHS benefit and present your member ID card before the cashier begins to scan products. Your insurance card is used to verify eligibility, not as a form payment. You can also cut out and present the QR Code to the store colleague at the register to assist with the transaction.

What is over the counter benefits?

Over-the-counter (OTC) benefits help cover the cost of eligible OTC health and wellness products. This benefit is included in most Medicare Advantage plans, but not all. And different plans may have different OTC benefits.

How do I get a Healthy Benefits Plus card?

How do you get a SCAN Healthy Foods Card? – Eligible citizens have to option to order their SCAN Healthy Foods Card by calling 1-877-494-2892 from Monday to Friday between 05:00 and 20:00. Once their application is received, the card could take a couple of weeks to arrive.