Establishing a Payment Plan To establish a payment plan for a medical bill that has a balance that is qualified for consideration:
- Please check out the main page for Coverage & Costs.
- Choose the View and Pay button from the menu.
- To create a payment plan, go to your Billing Summary and click the box labeled “Set up a payment plan.”
In addition, you have the option of setting up a monthly payment plan by calling the Member Services department of Kaiser Permanente using the phone number that is shown on your medical bill. Whenever you set up a payment plan, you will be presented with a suggested amount to pay.
You are able to modify this amount to pay more each month; however, you are unable to reduce your monthly payments to be lower than the minimum amount that is permitted for your existing balance. If you want to set up a payment plan for a professional bill, the date of your payments will always be set to the 15th of each month by default.
If you want to pay for your hospital bill using a payment plan, the date of your first payment will be set to the seventh day after the day that your statement was issued by default. For instance, if you get your statement on the fifth of every month, the day that you would make your payment under your payment plan would be the twelfth of every month.
- Contact Member Services if you would want to alter the day of the month on which the installments of your payment plan are processed each month.
- When you set up a payment plan with us, we will determine the total number of payments that are necessary to pay off the balance of your payment plan.
- You can also get in touch with Member Services if you have any queries regarding your payment plan.
You may be eligible for the Medical Financial Assistance (MFA) Program offered by Kaiser Permanente. This program provides eligible patients with assistance in paying for medically necessary health care services received at Kaiser Permanente facilities.
Your eligibility for this program will depend on the specifics of your situation. Call the MFA Program at the toll-free number 1-800-390-3507 from Monday through Friday between the hours of 7 a.m. and 5 p.m. Pacific Time for further information or to submit an application. Processing of the MFA application and notice might take up to 45 days from the moment the application is mailed or faxed in, depending on how it was submitted.
To make adjustments to your payment plan, including adding newly incurred hospital costs to the total amount you owe on your payment plan:
- Please see the main page for Coverage & Costs for more information.
- Choose the View and Pay button from the menu.
- To make changes to a bill’s payment plan, go to the Billing Summary and pick the Manage payment plan option.
Note: If you have a current payment plan and want to add additional professional costs to it, please contact Member Services. Contact Member Services if you would want to alter the day of the month on which the installments of your payment plan are processed each month.
- Choose to Manage payment plan from the menu.
- To proceed, click the Next button.
- Choose another payment method that has been saved in your account, or create a new one, from the page that allows you to add your payment method.
- After making changes to your payment plan, navigate back to the screen that displays your billing summary and click Manage payment plan.
- To proceed, click the Next button.
- Using the menu option to Manage stored payment methods, you may get rid of the old payment method.
If you already have a payment plan established, you will have the option to select one of the already saved payment methods or to add a new one. To alter the method of payment that is being applied to an existing payment plan:
- On the screen that summarizes your billing, select the option to Manage payment plan.
- On the “Add your payment method” page, choose the radio option corresponding to another payment method that you have stored.
To include a different mode of payment within an existing payment plan:
- Select the radio button labeled “Add payment method” located on the screen labeled “Add your payment method.”
- Enter the details for your credit card here. Note: If you would like to use a checking or savings account as a payment option, pick the link on the page that says “add a checking / savings account,” and then input the information that pertains to your financial institution’s account.
- To proceed, click the Next button.
- Click the option that says “Change your payment method.”
- Click on the option that says Manage my payment methods.
- Delete your previous method of payment by pressing the Delete button.
- Choose the Back button from the menu.
- Click the Next button after you are finished, and then continue with the process of modifying your payment plan.
Only healthcare costs may be paid off using the saved payment options for the various payment plans. You are unable to utilize these stored payment methods to make payments for pharmacy expenses or for Express check-in. Only the payments you make toward medical bills will be affected by any changes you make to a payment method that has been preserved.
Where can I pay my Kaiser premium online?
Questions Regarding Premium Billing – The total amount of your monthly premium cost can be affected by a number different things, including the following:
- Your age: After the age of 14, your rate will fluctuate annually dependent on the age group that you fall into.
- Your location is a potential deciding factor since it might cause a shift in the service area.
- Your preferred course of action
- The expenses borne by the health care industry as a whole – The costs associated with providing care continue to rise on an annual basis. Some of these expenditures can be attributed to inflation in general (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). Additionally, there is a steady introduction of new technologies and treatments, each of which might be more expensive, which can have an effect on the cost of premiums.
Note: If you are a member of Kaiser Permanente and have an Individual and Family Plan that was purchased from a health insurance exchange, your eligibility for subsidies can also have an influence on the monthly membership payment that you are required to make.
- The cost of the plan is not related to the general rate for those members who are qualified for federal subsidies.
- Instead, the cost is determined by a percentage of the member’s income.
- Members of Medicare and members who have a Kaiser Permanente Individual and Family Plan that were not acquired via a health insurance exchange will normally get billing statements for their monthly premiums within the first two weeks of the month, on average.
On the fifth of each month, premium invoices are created for members of Kaiser Permanente Individual and Family Plans who have acquired their coverage through a health insurance exchange in the states of California, Colorado, Maryland, and Washington, DC.
- Select Yes, I’d prefer to go paperless for available papers.
- Select the checkbox that says Premium bills.
- Make sure the box next to “attestation agreement” is checked.
- To finish enrolling in paperless billing, you need to click the option that says “I Agree.”
Members who wish to enroll in automatic monthly payments can do so by visiting kp.org/payonline. This option is available to members who have a Medicare plan in the states of California, Colorado, Hawaii, Georgia, Oregon, or Washington, or who have a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange.
- You may log in using your user ID and password if you have previously registered for this service (this may be different than your kp.
- org user ID and password.) Watch this illuminating movie to get knowledge concerning the process of signing up for recurring monthly payments.
- You may sign up for automatic monthly payments for your Kaiser Permanente Individual and Family Plan if you acquired it via a health insurance exchange by going to kp.org/premiumbill.
This option is available to members who have purchased their plan through the exchange. Please be aware that in order to set up recurring payments on kp.org, you will first need to register for an online account on the site. Your preferences regarding automatic payments may not be carried over to the new plan if you are a member of Kaiser Permanente and have a Medicare plan in one of the following states: California, Colorado, Hawaii, Georgia, Oregon, or Washington; or if you purchased your Kaiser Permanente Individual and Family Plan outside of a health insurance exchange.
- Visit kp.org/payonline to make sure that your new plan is set up to receive recurring payments on a monthly basis automatically.
- Watch our illuminating video for further information on the process of signing up for automatic monthly payments.
- Note: Members who have a Kaiser Permanente Individual and Family Plan that was acquired via a health insurance exchange should go to kp.org/premiumbill to make sure that their new plan is set up with the ability to make monthly automatic payments.
If the amount that has to be paid for your plan is greater than what was anticipated and you have opted in for automatic monthly payments, please check to make sure that the information we have on file regarding your chosen mode of payment is accurate.
For further inquiries concerning your premium balance, contact Member Services . There is a possibility that you may continue to get paper bills and manual bill payments if you are a Kaiser Permanente member who has an Individual and Family Plan that you obtained via a health insurance exchange. You have the option of modernizing your settings by signing up for automatic monthly payments and becoming paperless with your bills.
Signing into kp.org/payonline will allow members to view their premium payment history. This feature is available for members who have a Medicare plan in the states of California, Colorado, Hawaii, Georgia, Oregon, or Washington, or who have a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange.
- You will not be able to view your mailed-in premium payments on the kp.org/payonline website. Only payments made online, using the interactive voice response system (IVR), or with the assistance of a Member Services person over the phone will be displayed in your payment history.
- Signing onto kp.org/premiumbill and entering your login information will allow members of Kaiser Permanente who have Individual and Family Plans that were purchased via a health insurance exchange to examine their premium payment history. Contact Member Services through our Support Center to make a request for a letter detailing your past payment history.
When you visit kp.org/payonline, your payment history will show up to 13 months of payments if you have a Medicare plan in the states of California, Colorado, Hawaii, Georgia, Oregon, or Washington, or if you have a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange.
- You can get in touch with Member Services through our Support Center if you would want to inquire about your payment history for a certain period of time.
- You may examine your payment history for a Kaiser Permanente Individual and Family Plan that was acquired via a health insurance exchange by going to kp.org/premiumbill.
This website is available to members who have a Kaiser Permanente Individual and Family Plan. Contact Member Services through our Support Center to make a request for a letter detailing your past payment history. Contact Member Services through our Support Center in order to submit a request for a refund.
Members who have a Medicare plan in the states of California, Colorado, Hawaii, Georgia, Oregon, or Washington, or who have a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange, will have their refunds returned using the same method that was used to receive the initial payments.
If the initial payment was made by check, the refund will also be delivered by check between four and six weeks after the request was made. If the initial payment was made using a credit card, the refund should arrive within one to two weeks after the credit card was used.
If the initial payment for a Kaiser Permanente Individual and Family Plan was made by check or credit card, and the member has a Kaiser Permanente Individual and Family Plan that was purchased from a health insurance exchange, the refund will be returned to the member within seven to ten business days.
If you are an active member, the credit will be carried over to your account and used to reduce the amount of the premium that you pay the following month. In the event that you are no longer covered by Kaiser Permanente, your refund will be processed using the same payment method that was used for the most recent payment.
How can I pay my bill online?
Making payments with your internet banking system – If you pay your bills online through your bank, it might feel more like a one-stop shop than other options. To get started: If you do not already have an online account with your bank, you should sign up for one using the website or mobile app of your financial institution.
- After you have successfully logged in, seek for a link labeled “bill pay,” and then establish profiles for each of the businesses (also known as “payees”) that you wish to make payments to.
- Along with it, you will be required to input information such as the name of the firm and your account number.
- Enter the amount that you wish to pay the firm as well as the date on which you wish to do so.
Remember that it may take the bank a few days to complete your payment, so make sure that you plan it to be sent out well in advance of the day that the bill is due. To utilize the bill pay service offered by a bank, you will often need to have a checking account with that bank.
- The vast majority of banks, particularly the bigger ones, provide free basic bill paying services; however, you may be charged a fee if you make more than the allotted number of payments each month or if you make use of other capabilities such as accessing transactions from financial software.
- Take your time and read the terms and conditions thoroughly.
Having your bank pay your bills has a number of advantages, one of which is the elimination of the need to keep track of different payees and payee websites. However, you should check that you have sufficient funds in your account to pay those expenses each month, particularly if you have set up payments that will occur on a regular basis.